Is Lovehoney.com Legit? [Review]

This is my honest review of Lovehoney.com. Being a sex toy seller for more than 15 years I’ve seen and dealt with my fair share of sex toy shops. On top of this, I’ve bought sex toys privately from a multitude of shops.

And! I can honestly say that Lovehoney is 100% legit and worthy of your trust.

Table of contents:

• Everything You Need to Know Before Ordering!
• About Lovehoney
• Is the Lovehoney Website Legit?
• The Lovehoney Commitment to Diversity
• How to Save Money Shopping at Lovehoney
• Their Selection of Sex Toys and Pleasure Products
• Is Lovehoney Safe?
• What Are the Lovehoney Shipping Costs?
• Is Lovehoney Packaging Discreet?
• Does Lovehoney Have Good Customer Service?
• Lovehoney Reviews
• My Experience with Lovehoney
• Is Lovehoney a Good Company?

You can also check out my test of the Lovehoney discreet packaging.

Everything You Need to Know Before Ordering!

Is Lovehoney legit? In this day and age, with fake websites scamming people on a daily, it’s important to know from who you are buying. Most importantly, when buying sex toys, you really want to know if that website is legitimate.

Therefore, we are going to tell you if Lovehoney is legit, if the Lovehoney website is legit, as well as share their customer service reviews if Lovehoney is safe and all about their products. That way, you’ll learn whether or not Lovehoney is a good place to spend your money.

Ready for some Lovehoney schooling? Let’s go!

About Lovehoney

Before we can answer the question, “Is Lovehoney legit?” we have to fill you in on all of their company details. After all, scam companies have zero history and a half-assed About Us page that usually includes sketchy details and a corny mission statement.

So, is Lovehoney a legitimate company?

The Lovehoney History

The self-proclaimed “sexual happiness people” have earned the title of a global leader in the sex toy industry. They’ve done so by having sites dedicated to the US, Australia, and the UK. Additionally, Lovehoney boasts of having an international team of 300 (and growing) staff members to advise you, and pack, pick, and ship your orders. But get this as proof that Lovehoney is legit….

Lovehoney has won dozens of prestigious awards for its products and customer service, including 2 awards from the Queen of England in recognition of their contribution to international trade.

That’s huge!

Now if that doesn’t answer the question, “Is Lovehoney legit?” I don’t know what does! But what about the Lovehoney beginnings? And who started this global phenomenon in sex toy and pleasure product sales?

Let’s meet the two that started it all!

The Owners of Lovehoney

Colleagues and friends, Neal Slateford, a musician, and Richard Longhurst, a magazine editor, decided it was time things changed in the world of sex toys. No longer would sex toys be a dirty, back-alley product, with sales dominated by males, oh no!

So, with a single computer in Richard’s apartment, situated in Bath, England, a new era of sex toy shopping began in the UK in 2002. Thus, the Lovehoney empire was born.

The US branch of Lovehoney launched in 2011 and since that time, Lovehoney has grown into a pleasure product empire worth more than £850m.

Not only does this show that Lovehoney is legit, but it also proves that the Lovehoney website is legit, safe, and a destination for anyone wanting to purchase sex toys, lingerie, and other pleasure products.

Does Lovehoney Have Sites in Other Countries?

Yes, Lovehoney has sites in other countries too. As mentioned earlier, Lovehoney began their journey in the UK and added the US market, soon after. In addition, Lovehoney has an Australian site, one for Canada, and finally, a New Zealand site.

Therefore, not only is Lovehoney legit, they are indeed, global leaders in sex toy retailing and sales.

Is the Lovehoney Website Legit?

Yes, the Lovehoney website is legit! Plus, their websites for the UK, Australia, Canada, and New Zealand are legitimate too. Furthermore, they have been in the pleasure product business since 2002. Therefore, Lovehoney is legit, from company to website to delivery and customer service! So, if we’ve convinced you, go shopping!

If not, we have more information to show you if Lovehoney is a good company. Keep reading!

The Lovehoney Website Layout and Navigation

The Lovehoney website is legit and has a colorful, attractive layout. Furthermore, the Lovehoney website has easy-to-use navigation so you can find the products you desire quickly. Simply start with their navigation bar, at the top of the page. Then, hover over each main product group, and the full menu of that product will drop down.

For instance, when hovering over “Sex Toys”, you will see a complete drop-down menu that includes, best sellers, top brands, vibrators, rabbit vibrators, dildos, sex toys for couples, and much more.

Finally, if you have a particular naughty product in mind, simply type it into the search bar and you’ll find your desired product in seconds.

Unique Offerings from Lovehoney

In addition to learning, if is Lovehoney legit, you may want more reasons why you should give them your business. After all, there are plenty of sex toy websites out there to choose from. Well, Lovehoney is much more than just an online sex toy shop! In addition to toys, lingerie, and other pleasure products, Lovehoney offers:

• Extensive product guides and how-to’s
• Advice from sex professionals
• The Lovehoney Forum for customers
• A YouTube channel
• The Lovehoney Guide to Better Sex at College
• A comprehensive blog
• 280,000 sex toy reviews and counting

The Lovehoney Commitment to Diversity

After digesting all of that information, is Lovehoney a good company to which to give your business? Indeed, if you care about LGBTQ+ issues, Lovehoney is definitely a company you’ll want to give your hard-earned money. And here is why.

From the Lovehoney site:

“We are delighted to be part of an exciting new collaboration with Stonewall by joining Stonewall’s Diversity Champions program. Stonewall campaigns for the equality of lesbian, gay, bi, trans, queer, questioning and ace (LGBTQ+) people everywhere.

Lovehoney has signed up to the program to help foster and embed LGBTQ+ inclusion in our workplace, and to learn from Stonewall’s expert knowledge, training and dedicated resources to support our work on LGBTQ+ inclusion.

The partnership builds on Lovehoney’s existing commitment to LGBTQ+ inclusion, using the power of our product knowledge, product offering, and commitment to inclusive content (both internal and customer-facing).”

How to Save Money Shopping at Lovehoney

So, do you have the answer to, “Is Lovehoney legit?” You should have! However, even with legitimacy, how can Lovehoney win you over as a customer? Let’s start at the most important thing a shopper looks for; good value.

Lovehoney used to have the best loyalty program among all sex toy websites. Sadly, they have discontinued the program. However, you can still save money while shopping at Lovehoney! First, you can take 20% off your first order by signing up for the Lovehoney newsletter. After that, you’ll be privy to sales, special promotions, and other discounts before everyone else knows!

Also, you can use BedBible’s discount code for 10% off your order! Just type in this code, HONEYX10, at checkout or click through to shop now!

Finally, you can find more discount codes on the landing page of the Lovehoney website!

Lovehoney Sales and Promotions

Next, Lovehoney always has special deals and sales going on, in addition to their discount codes. Just click the “Deals” tab and you’ll find incredibly good deals like:

• Discounts of up to 50% off on sex toys.
• Specials like 3 items for the price of 2.
• Up to 50% off on selected lingerie.
• Clearance items in all departments.
• 30% off well-known brands of sex toys.
• 20% student discount.
• Special product bundles.
• And don’t forget to watch for their sexy Advent calendars as the holidays approach!

Their Selection of Sex Toys and Pleasure Products

Another way to show whether or not Lovehoney is legit is by discussing their selection of sex toys and pleasure products. Indeed, the astronomical, number of products Lovehoney carries is impressive. However, you definitely can’t discount the fact that they stock some of the best brand names too. So, let’s learn more about the Lovehoney selection of sex toys and pleasure products.

Does Lovehoney Have a Good Selection of Sex Toys?

Yes, Lovehoney is a legit company that has a good selection of sex toys. Okay, maybe good isn’t the best word…. Fantastic would more aptly describe the Lovehoney treasure trove of sex toys and thrilling bedroom accessories.

For instance, Lovehoney offers sex toys for men, women, and couples as well as BDSM gear, sex pillows, and wedges. Also, they sell sex dolls, every vibrator you could imagine on top of strap-on harnesses and masturbators. Therefore, If it straps on, slides in, slips on, vibrates, rumbles, or strokes, Lovehoney has it!

And that description didn’t even skim the surface of the actual amount of sex toys Lovehoney carries. Seriously, you must take a look at their vast selection of intimate goodies!

So, if you are still asking, “Is Lovehoney legit?” you need to head over to the site and start exploring.

Does Lovehoney Sell Quality Sex Toys?

Yes, Lovehoney does sell quality sex toys, including their name-brand products. Lovehoney is so positive that you’ll love their products that they back them with a guarantee.

The Lovehoney Guarantee

The Lovehoney 100-day money-back promise says; if a toy or bondage item you have purchased from Lovehoney doesn’t enhance your sexual happiness, they will give you a full refund up to 100 days after your purchase. However, lingerie, lubes and better sex items are excluded from the money-back promise.

In addition, all products are guaranteed for 1 year after purchase and will be replaced, rather than refunded. So, not only does Lovehoney guarantee their quality sex toys, but they guarantee your sexual happiness as well!

What Brands Does Lovehoney Sell?

Just so you know that Lovehoney is legit and sells quality name-brand sex toys, we have compiled a list of some of the best sex toy brands available on the market today. Then, next to the brand, we have shown you if Lovehoney carries that brand.

In addition to these well-known brands and others, Lovehoney stocks its own brand of sex toys, lubricants, and other bedroom accessories.

How are Lovehoney Prices Compared to Other Companies?

Is Lovehoney a good company regarding prices?

Lovehoney has competitive pricing when compared to other adult websites that sell the same and similar pleasure products. Below, you’ll find a table, showing our top affiliate companies, and the prices they charge for similar products. While comparing the product pricing, keep in mind the sales, codes, and % off that you’ll find on the Lovehoney website.

Is Lovehoney Safe?

Overall, is Lovehoney safe? Once you get past the question “Is Lovehoney legit?”, it’s only natural to question whether or not Lovehoney is safe. After all, who wants to place an order with an unsafe, unsecured website?!

But rest assured, Lovehoney is safe and ensures your comfort when you purchase from their website. What Lovehoney says about your safety:

“We promise to keep your name, address, credit card details, and any other information you give us secure. Our secure server scrambles your personal information, including credit or debit card number, name, and address, before it is sent over the Internet.

Your details are scrambled using 2048-bit Secure Sockets Layer (SSL) encryption.

Your card details are presented directly to our bank for clearance.

When you click the ‘Go to secure checkout’ button, you enter the secure section of the site.”

What Payment Options are Available at Lovehoney?

Is Lovehoney legit? Yes!

Is the Lovehoney website legit? Yep!

Is Lovehoney safe? Absolutely!

So, now you’re ready to order the sexy stuff of your dreams. But what payment options are available at Lovehoney? Well, once your cart is full and you’re ready to check out, you’ll see that Lovehoney accepts the following modes of payment:

• Credit cards: Visa, Mastercard, American Express and Discover
• Debit cards: Maestro, Visa Debit, Mastercard Debit cards
• Amazon Pay
• Apple Pay
• Google Pay
• PayPal

Plus, you can buy now and pay later by applying with Klarna or PayPal Credit. That way, if you have your eye on that sex doll or electronic masturbator, Lovehoney makes sure you can break those payments up and get your toy now, rather than later.

Will Lovehoney Spam Me After I Order from Them?

Spam is one of the problems we’ve all resolved ourselves into accepting, even though Lovehoney is legit and Lovehoney is safe. However, getting spam from a sex toy company might be embarrassing for some of us, especially if someone else is watching over your shoulder. So, is Lovehoney safe from spamming me after I order?

The answer is yes and no.

Yes, once you order, you will receive a confirmation email and possibly a thank-you email with current specials and maybe a % off code to use right away. But you will receive even more emails from Lovehoney if you sign up for their newsletter. And you can do so by either accidentally, or intentionally, to get the 20% off on your first order.

Watch Out at Check-Out!

Next, keep a close eye on the small print on the check-out page, that is, if you didn’t sign up for the Lovehoney newsletter. There is usually a check box that you either check or uncheck to automatically sign up for their newsletters. So, be cautious, read the entire check-out page, and be sure to opt out of receiving mail if you don’t want to be spammed.

But what if you want the Lovehoney newsletter and are afraid of someone seeing the content? Well, there’s an answer to that!

Changing the Sender’s Name in Your Email

You can easily change the sender information, for privacy reasons, to receive the Lovehoney newsletter so you never miss a special promotion. First, you add Lovehoney as a trusted sender. This will place Lovehoney on your contact list. Next, find Lovehoney in your email contacts. Then, simply change Lovehoney to a different, more private name.

Like, Aunt Bertha or The Love Honey Farm

That way, you still receive the Lovehoney promotions and special content, and no one will ever see that you are receiving emails from a sex toy company.

Does Lovehoney Have Discreet Billing?

Lovehoney is a good company. Lovehoney is safe. However, another thing you need to know before ordering sex toys is if Lovehoney has discreet billing. And while a lot of sex toy companies do use an alias when billing your credit card, unfortunately, Lovehoney does not.

 As you can see above, my billing statement clearly shows “Lovehoney LLC”. Fortunately, since the vast majority of bank and credit card statements are now delivered online, you should be able to keep your Lovehoney purchase history to yourself.

What Are the Lovehoney Shipping Costs?

Another way Lovehoney is a good company that saves you money when shopping for sex toys is its shipping costs.

First, Lovehoney offers free shipping on all orders over $49. And free is always good! But if you don’t order that much, what are Lovehoney shipping costs? I have found their shipping costs to be reasonable! For instance, you can choose the super saver shipping – receiving your goodies in 4-6 days – for $9.99.

Next, you can choose expedited, 2-4 day shipping for $19.99. And finally, if you’re in a big hurry, you can choose 1 (working) day shipping for $29.99.

How does Lovehoney Ship?

Lovehoney ships via USPS as well as DHL, UPS, and FedEx, depending on where you live. But the best part is that Lovehoney provides tracking, no matter which way your order ships. That way, you can be sure of when your private purchases land on your doorstep.

Is Lovehoney Packaging Discreet?

We now have the answers to “Is Lovehoney legit?” and “Is Lovehoney safe?”, but once you order, is Lovehoney packaging discreet?

The answer to that is yes. Lovehoney ships its products in plain, brown boxes with a label containing a return address without a name. That way, you can be sure your mail carrier will not know you have ordered sex toys, that leather flogger, and an economy-sized bottle of lube.

Further, I have written a blog post specific to the question, “Is Lovehoney packaging discreet?”, as well as doing a video to show you the entire Lovehoney shopping and shipping experience. Be sure and check those out and see if Lovehoney is safe and has your discretion in mind!

Does Lovehoney Have Good Customer Service?

You know Lovehoney is legit when you learn they have won customer service awards! Yes, Lovehoney does have good customer service. In addition, they have several outside Lovehoney reviews that speak specifically to their customer service. Plus, Lovehoney offers you 3 ways to get in touch if something goes wrong with your order.

First, you can contact them via phone. That number is 1-866-647-1914.

Or, you have a choice of chatting with a customer service representative online. Finally, if time isn’t of the essence, you can send them an email via a form on their website here.

Lovehoney Reviews

Another way to answer the question, “Is Lovehoney legit?” is by simply reading Lovehoney reviews from all over the internet. Here are some of the outside Lovehoney reviews we have found:

• Google Reviews: 4.5 out of 5 stars with 4,060 total reviews.
• Lovehoney reviews from Trust Pilot: 4.4 out of 5 stars with a total of 17,225 total reviews.
• Reviews.io has less Lovehoney reviews: 4.0 out of 5 stars with a total of 62 reviews.

One of my big learnings in life is that the real pros and cons of a business can be found in the 2-4 star reviews. So, here is a small gallery of those I found written for Lovehoney:

My Experience with Lovehoney

My personal experience with Lovehoney was a good one. First, I feel that Lovehoney is a good company that has a legit website bursting with a fantastic selection of sex toys, lingerie, and personal accessories.

Furthermore, my Lovehoney website experience was easy, and check out was safe and flawless. However, I must have missed a check box because I inadvertently subscribed to their newsletter and was getting emails like crazy!

Now, if I were looking to build a bedroom fantasy box of delightful, sexual playthings, I wouldn’t have unsubscribed. But, I’m a reviewer and have more than enough sex toys.

Next, I received my delivery within a week, and the packaging was very discreet. In fact, out of the 4 packages delivered that day, I had no idea which one was from Lovehoney until I opened it. Plus, my products were beautifully packaged, and I got a freebie which I wasn’t expecting!

So, not only is Lovehoney legit, but they have discreet shipping too. As far as their products go, I have had no issues whatsoever in the year and a half that I have owned the toy I purchased.

Is Lovehoney a Good Company?

In the end, is Lovehoney a good company? Considering that Lovehoney is legit, has a legit website, great Lovehoney reviews, and is one of the largest online sex toy retailers in the world, my answer is a resounding yes! Plus, you can find the biggest brands, fantastic sales, and fast, affordable – if not free – shipping at Lovehoney.com.

So, if you haven’t decided where to purchase your first sex toy or your 50^th sex toy, give Lovehoney a try. You won’t regret it!